BUYING RASASARA

Where can I buy Rasasara?

We have select stockists in Victoria & NSW, Australia and also internationally.

You can find our list of stockists here.

Or visit our online store here.

What method of payment can I use?

Rasasara accepts payments via direct debit, credit card via PayPal or Afterpay.

Shipping & Delivery

Rasasara Skinfood offers free shipping within Australia for any order over $150 aud. All orders are sent via Australia Post e-parcel, Regular or Parcel Post, unless the Express Post shipping option is selected.

Shipping costs for orders below $150 are classified according to weight, calculated at checkout.

Parcel post items have expected delivery of 2-4 business days from the time of shipment confirmation. For regional deliveries please allow an extra 3-4 business days.

Express Post parcels can expect a next business day delivery from the time of shipment confirmation.

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You may also receive notifications via SMS to your mobile phone. You can track your parcel clicking on the link provided in the email.

Processing & Dispatch Time

All orders received are processed for shipment within 1-3 business days, depending on stock availability. 

All Rasasara Skinfood products are batch produced by hand to ensure freshness and potency. As such, occasionally there may be a delay in the availability of a product. In the case of any delay to processing times, you will be notified by email.

If you require your order urgently, or have any questions re. your order, please do not hesitate to contact us at enquiries@rasasara.com

In the case of any delay to processing times, you will be notified by email.

How do I become a wholesale stockist of Rasasara?

Please refer to our wholesale enquiries page

My Rasasara order has still not been delivered

Firstly check the postage times above, respective to your location.

*Please note, Rasasara operates on business days only (Mon-Fri), just like the postman.

Next, locate your confirmation email and check your address is correct.

If not, please email us at enquiries@rasasara.com and we will look into it for you!

USING RASASARA

How do I use Rasasara?

For best results, we highly recommend referring to your beauty ritual, specific to your dosha or skin type; vata, pitta or kapha.

If you are unsure of your skin type, take the skin test here.

Why do I have to mix the Hydrating Mist & Nourishing Oil?

Mixing the mist or floral water & the face nourishing oil is all part of your beauty ritual.

When you mix the two together, what you get is a very light but highly nourishing and hydrating moisturising serum, in other words, a moisturiser. What is so great about these versatile products, is that you can experiment with the quantities that work best for your particular skin.

What is the shelf life of your products?

All Rasasara products have a shelf life of two years, apart from the Aromatic Hydrating mists which have a shelf life of one year.

How is it possible that such natural products have such a long shelf life?

It is all down to preservatives. People often ask how it’s possible to preserve our products for as long as we do -its not hard at all.

It’s just more expensive to use natural preservatives, like Coconut oil, Vitamin E, essential oils and grapefruit seed extract in place of synthetic ones. Synthetic and alcohol based preservatives are very heating and aggravate sensitive skin.

WHY RASASARA?

How long will it take to see results?

All skin is different, but generally speaking, Rasasara is highly active and results can be perceived almost immediately –

particularly with the Pitta range. Vata and Kapha ranges do require for the skin to adjust and this can take up to 2-3 weeks.

Is Rasasara vegan?

All Rasasara products are vegan, excepting the and Rasa Skin Balm (Ghee).

Is Rasasara tested on animals?

Rasasara has a very strict anti-animal testing policy and has been certified cruelty free by CCF Australia.

Where is Rasasara made?

Rasasara is handcrafted in Surrey Hills, Melbourne Australia.

PACKAGING

Naturally Rasasara products are packaged with their biodegradability & the earth’s ecology in mind. As the business grows we will continue to seek out newer ecological methods of packaging. Currently we use PET recycled plastic, we store all our cold pressed oils in glass, all our paper products are recycled & printed with non toxic inks & washed with benign press chemicals & we don’t over package with unnecessary boxes & we bubble wrap your online orders in green potato based bubble!

PALM OIL ORIGINS

Were very happy & proud to be able to say with confidence that the palm oil in our facial cleansing bars is RSPO certified sustainable palm oil; & its only thanks to all of the efforts made by the RSPO that we can!

The RSPO is the Round table on Sustainable Palm Oil, their vision is to transform the market to make sustainable palm oil the norm.

You can find out more about what they do & how they operate here.

For any further information please do not hesitate to email us at enquiries@rasasara.com

RETURNS & EXCHANGES

We understand, sometimes a product may fall short of hopes and expectations. If you are unhappy with your purchase and would like to make an exchange for store credit please contact enquiries@rasasara.com within 15 days from the date of purchase. We will offer a store credit for the cost of the item paid, though not the cost of shipping. Please email the tracking number and date of postage to enquiries@rasasara.com The product must be returned in a *securely packaged* box.

PLEASE NOTE: Exchanges will not be accepted after 15 days from receipt.

(WHOLESALE) TERMS, RETURNS, REFUNDS & EXCHANGES

Should you wish to return an order, the condition they are returned in will dictate our capacity to refund the items. We exchange wholesale returns in good reusable order, so long as the items are unopened & are returned undamaged by the receiver or postal system within 30 days. We also recommend you apply insurance to cover any damages that may be incurred during shipping. We refund wholesale orders in good reusable condition minus 35% of the orders total cost. If you require transit cover for your order please notify us prior to payment. If wholesale orders are lost or damaged without transit cover, the manufacturer will not take responsibility for any losses. All parcels have tracking and notifications sent directly to the wholesaler. If you do not receive these notifications or there is a problem with receiving the parcel, please notify us immediately. The manufacturer will not be held responsible for loss or damage to unclaimed parcels left for 10 days or longer. Please refer to the wholesale pricelist for full terms and conditions.

CUSTOMS RETURNS

*Please check your countries individual customs regulations & laws regarding receiving organic skincare as we do not refund rejected orders. The reasoning for this is that in most cases items returned by customs arrive damaged or have been in the postal system for so long that we are unable to find them (they are lost) or reuse the product owing to them being stored at unknown temperature/climates that can result in the products being spoilt.

*Wholesale Orders rejected by customs are eligible for a refund minus 35% of the original cost, based upon the condition of the items returned. i.e we will refund the cost of the usable products returned.

OVERSEAS RETURNS

*Please note products that have been delayed in the postal system or take over 45 days to be returned  to RASASARA in Australia are not eligible for refunds or exchanges.   Natural, organic, edible products may spoil if affected by high temperatures during travel and as we can no longer guarantee the use by dates on these items that may have affected or spoiled the products, during shipping, they are of no value and therefore nonrefundable or acceptable for exchange. Therefore we recommend returning orders via international express post with tracking.

OVERSEAS REFUNDS

Please note we do not offer refunds on products or orders that have been misplaced or lost within the UPS or other international postal systems. Rasasara dispatches orders within 1-3 days of receipt, (or otherwise notified). We do not dispatch orders without tracking  & as our duty of care to you and always contact O/S customers to ask if they would like this added. However should your order be delayed in [your county of origin], due to extreme weather, customs procedures or other unforeseen circumstances we take no responsibility for this and nor do we offer refunds.

UNCLAIMED CONSIGNMENTS

Should an item be returned owing to the receivers choice not to pay duties we do not offer refunds. Should an article be returned and marked as unclaimed we do not offer refunds. It is the responsibility of the receiver to collect the items from customs. We are always available to offer support during this process and help locate items awaiting collection.

Send your return shipments to:

Rasasara Skinfood
27 Rose Ave
Surrey Hills, Vic, 3127 
Australia

REUSE & REFILL PLASTIC PROGRAM

How to ‘reuse & refill’ PET plastic:

 

Step 1. Send your empty, thoroughly washed bottles to:

Rasasara  Skinfood –  27 Rose Ave, Surrey Hills. Vic. 3127. Australia

 

Step 2. email enquiries@rasasara.com with a picture of your *Aus Post receipt (this will inc. the tracking number) to request a *free shipping code. * If your using a courier company the same applies, simply send us the online link.

 

Step 3. Purchase your products at the ‘reuse & refill’ price.

 

* a free shipping code is only applicable to orders including reuse & refill products exclusively.

*At this point in time this program only applies to our black plastic PET  240ml, 475ml & 1 L  bottles.

HOW TO REMOVE WORN LABELS (reuse & refill plastic program)

We don’t recommend removing your product labels to reuse the bottle unless its really worn. The reason being is that its not easy! To remove the labels you will need hot water and patience.

 

Step 1. Soak the bottle in hot water and fill the bottle with hot water so that it is submerged.

 

Step 2. After 5min while the water is still hot, begin peeling off your label. The hotter the water is the more the glue softens and allows the label to lift. (Don’t use boiling water as it will distort the bottle).

 

Step 3. Using dishwashing liquid clean the remaining adhesive glue left behind from the bottle. An essential oil like eucalyptus or orange oil will also assist with this.