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FAQs

BUYING RASASARA

Where can I buy Rasasara?

We have many stockists around Australia and internationally.

You can find our list of stockists here.

Or visit our online store here.

What method of payment can I use?

Rasasara accepts payments via direct debit or credit card via PayPal.

How long does shipping take?

All Australian orders are dispatched via express post between 1-3 business days from our head office,

in Surrey Hills, Melbourne Australia (pending stock availability).

Australian orders are usually received within 5 business days.

All international orders are dispatched via air mail, please allow 7-10 business days.

*If you have any shipping queries, please do not hesitate to email us at enquiries@rasasara.com

Please notify us within 2-3 weeks* of your order confirmation should your order not have arrived.

*the longer you take to inform us the more difficult it becomes to locate within the postal system.

Orders cannot be tracked 6 weeks past the date they are lodged with Australia Post.

We will not be held accountable for orders not received if we are not notified within a 3 weeks of dispatch.

How much does shipping cost?

  • Shipping is free for all Australian orders over $100.00
  • Australian orders are shipped by Australia Post or by courier for inner city locations
  • Shipping costs for all destinations including international locations vary and are determined by weight, calculated at checkout.
  • Please do not hesitate to email us at enquiries@rasasara.com if you have any queries re. shipping.

Tracking number please

If you wish to purchase tracking for your parcel, please choose this option at checkout.

For International Orders, International Economy Air does not include a tracking number. If you would like your parcel to be tracked, please select the Standard shipping service, or express option.

If you have any queries, please do not hesitate to email us at enquiries@rasasara.com.

How do I become a wholesale stockist of Rasasara?

Please refer to our wholesale enquiries page

My Rasasara order has still not been delivered.

Firstly check the postage times above, respective to your location.

*Please note, Rasasara operates on business days only (Mon-Fri), just like the postman.

Next, locate your confirmation email and check your address is correct.

If not, please email us at enquiries@rasasara.com and we will look into it for you!

USING RASASARA

How do I use Rasasara?

For best results, we highly recommend referring to your beauty ritual, specific to your dosha or skin type; vata, pitta or kapha.

If you are unsure of your skin type, take the skin test here.

Why do I have to mix the Aromatic Hydrating Mist & Nourishing Oil?

Mixing the mist or floral water & the face nourishing oil is all part of your beauty ritual.

When you mix the two together, what you get is a very light but highly nourishing and hydrating moisturising serum, in other words, a moisturiser. What is so great about these versatile products, is that you can experiment with the quantities that work best for your particular skin.

What is the shelf life of your products?

All Rasasara products have a shelf life of two years, apart from the Aromatic Hydrating mists which have a shelf life of one year.

How is it possible that such natural products have such a long shelf life?

It is all down to preservatives. People often ask how it’s possible to preserve our products for as long as we do -its not hard at all.

It’s just more expensive to use natural preservatives, like Coconut oil, Vitamin E, essential oils and grapefruit seed extract in place of synthetic ones. Synthetic and alcohol based preservatives are very heating and aggravate sensitive skin.

 

WHY RASASARA?

How long will it take to see results?

All skin is different, but generally speaking, Rasasara is highly active and results can be perceived almost immediately –

particularly with the Pitta range. Vata and Kapha ranges do require for the skin to adjust and this can take up to 2-3 weeks.

Is Rasasara vegan?

All Rasasara products are vegan, excepting the and Rasa Skin Balm (Ghee).

Is Rasasara tested on animals?

Rasasara has a very strict anti-animal testing policy and has been certified cruelty free by CCF Australia.

Where is Rasasara made?

Rasasara is handcrafted in Surrey Hills, Melbourne Australia.

PACKAGING

Naturally Rasasara products are packaged with their biodegradability & the earth’s ecology in mind. As the business grows we will continue to seek out newer ecological methods of packaging. Currently we use PET recycled plastic, we store all our cold pressed oils in glass, all our paper products are recycled & printed with non toxic inks & washed with benign press chemicals & we don’t over package with unnecessary boxes & we bubble wrap your online orders in green potato based bubble!

PALM OIL ORIGINS

Were very happy & proud to be able to say with confidence that the palm oil in our facial cleansing bars is RSPO certified sustainable palm oil; & its only thanks to all of the efforts made by the RSPO that we can!

The RSPO is the Round table on Sustainable Palm Oil, their vision is to transform the market to make sustainable palm oil the norm.

You can find out more about what they do & how they operate here.

For any further information please do not hesitate to email us at enquiries@rasasara.com

RETURNS & EXCHANGES

We understand, sometimes a product may fall short of hopes and expectations. If you are unhappy with your purchase and would like to make an exchange for store credit please contact enquiries@rasasara.com within 15 days from the date of purchase. We will offer a store credit for the cost of the item paid, though not the cost of shipping. Please email the tracking number and date of postage to enquiries@rasasara.com The product must be returned in a *securely packaged* box.

PLEASE NOTE: Exchanges will not be accepted after 15 days from receipt.

Send your return shipments to:

Rasasara Skinfood
27 Rose Ave
Surrey Hills, Vic, 3127 
Australia

FREE SHIPPING ON ALL ORDERS OVER $100 NEWSLETTER SHOPPING CART